Terms & Conditions

These Terms and Conditions govern and regulate your use of this website and your relationship with Charlotte Wikke Ltd. By using this website and/or ordering goods from Charlotte Wikke Ltd you are deemed to have understood and accepted these terms.

Accuracy of Content

While Charlotte Wikke Ltd makes every effort to give a fair representation of the products, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as digital media, photographic and publishing processes allow.

Safety Regulations

All products comply with appropriate safety and consumer regulations. If a product is recalled by the manufacturer for any reason, you will be contacted immediately.

Ordering

Each sale of goods will be subject to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any order is made or purported to be made by you. No order submitted by you shall be deemed to have been accepted by us unless and until confirmed via email by us.

Orders are accepted at our sole discretion but are normally accepted if the goods are available, the order reflects current pricing, you are based within the delivery area and your payment is authorised for the transaction. We reserve the right to reject any order.

Upon submitting the order and providing us with your payment details, you shall confirm and undertake that the information provided is accurate and that you are authorised to use the payment facility and authorise us to deduct the full price of the goods and packaging and delivery charges

The deduction of monies from your account does not mean that we have accepted your order nor does it mean that a contract has been formed between us. In the event that we reject your order we will credit your account with the amount deducted.

Pricing

All prices are shown in GB Pounds Sterling and correct at time of publishing. Occasionally, due to circumstances beyond our control, it may be necessary to increase or decrease prices. We reserve the right to change the prices set out on this site without notice provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.

Availability

All items are sold subject to availability. We will inform you as soon as possible if goods you have ordered are subject to a delay or not available.

Inspection

You should always inspect the goods upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify Charlotte Wikke Ltd of a problem with 7 days of receipt.

Payment

Charlotte Wikke Ltd accepts all major debit/credit cards. We do not accept payment by cheque or postal order. Please remember that when we accept your submitted order for goods through this website, there will be a legally binding contract. All prices are in pounds sterling (£).

Delivery

Delivery of the goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. We aim to dispatch all goods within one working day (excluding Bank Holidays). If we fail to deliver the goods (or any part of) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the price of the goods.

Returns

If an item is received which is deemed damaged, defective or faulty or not as specified on your order confirmation, please contact us at returns@charlottewikke.co.uk within 7 days of receipt, telling us whether you’d like an exchange (availability allowing) or refund.

Equally, if you wish to return your order, you can do so within 7 days for an exchange or refund. Where goods are returned by you in accordance with your rights, and in accordance with our returns policy, we shall credit the payment card with the appropriate amount. Please allow up to 21 days during busy periods.

Unless the goods are deemed defective, damaged or not as, you are responsible for the cost of returning the goods to Charlotte Wikke Ltd (the goods must be in the original packaging in pristine condition with no damage). In both cases, we recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

Goods should be returned to:

Charlotte Wikke Ltd

4 The Mallards

Great Shefford, Hungerford

West Berkshire RG17 7EJ

Liability

Charlotte Wikke Ltd’s liability for any claim shall not exceed the price of the goods supplied to the customer and we shall not be liable for any consequential loss, save where such liability is imposed upon Charlotte Wikke Ltd by statute. Your statutory rights are not affected by this statement.

Website

Charlotte Wikke Ltd has taken all reasonable care in the preparation of the contents on this web site, but makes no representation or warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site.

Charlotte Wikke Ltd’s liability to the buyer shall at no time exceed the price of the goods supplied. We shall be under no liability for any direct or indirect loss and/or expense suffered by the buyer or liability to third parties incurred by the buyer which may arise from the use of this website.

Charlotte Wikke Ltd shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods. We shall be under no liability whatsoever for the quality and purpose of goods supplied to the buyer or to a third party.

Legal Identity

The site is owned and operated by Charlotte Wikke Ltd.

The registered office is: 1-3 Chapel Street, Guildford, Surrey, GU1 3UH

Ownership of Rights 

All rights, including copyright, for this website are owned by or licensed to Charlotte Wikke Ltd. All third party copyright, trademarks, brand names, product names and titles on this web site are acknowledged.

 This web site is protected by copyright and the copyright, trademarks, logos and Intellectual Property rights for the content of the Charlotte Wikke Ltd web site are the property of Charlotte Wikke Ltd. All rights reserved.

Any use of this website or its contents, other than for your own personal, non-commercial use is strictly prohibited without the permission of Charlotte Wikke Ltd. Any framing of this web site is prohibited.

Consent 

By disclosing information to us in using this web site, you consent to the collection, storage and processing of that information by Charlotte Wikke Ltd in the manner as set out in this policy. Should you have any questions with these terms and conditions, please contact us info@charlottewikke.co.uk

Security

Charlotte Wikke Ltd takes the privacy of its customers seriously and takes every precaution to safeguard your personal information both online and offline. Information requested when ordering goods (including your payment details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software.

Any information we collect about you is held with the utmost care and security in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2003 and the Direct Marketing Association (DMA) Code of Practice.

However, we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including details you provide when accessing or ordering from this web site, unless this is solely due to our negligence.

Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.

Charlotte Wikke Ltd complies with the relevant UK consumer protection legislation including the Sale of Goods Act, the Distance Selling Regulations and the Trade Descriptions Act.

Delivery

At Charlotte Wikke Ltd, we try and deliver your purchases in the quickest, safest and most economical way possible.  Where possible, all orders received before 2pm (excluding weekends and bank holidays) will be despatched on the same day. All other orders will be despatched on the next working day. Please allow up to 5 working days for your delivery. 

International Orders

Charlotte Wikke Ltd do not currently serve international customers and are unable to ship goods outside the UK.

We reserve the right to amend this policy at any time and without notice.

Non-Delivered Goods

If your order has not been delivered then we reserve the right to ask you to wait 15 working days before we re-despatch the goods. We also reserve the right to charge for re-delivery if the package was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.

We cannot be held responsible for problems caused by inaccurate delivery information supplied to us or for any delay in delivery of the goods however caused. If we fail to deliver the goods (or any part of) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the price of the goods.

Customer Satisfaction

We spend a great deal of time in sourcing and selecting the items we sell at Charlotte Wikke Ltd and hope that you'll be delighted with your purchases. However, while we take great care in ensuring that each item arrives with you in exactly the same condition it left us, we can’t guarantee that the same care is always taken by the carrier.

Cancellations

If you wish to cancel an order please email us orders@charlottewikke.co.uk - If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.